Safe Shipping & Careful Packaging

We understand that a crystal chandelier is a fragile treasure. That's why we take utmost care in its packaging and shipping to ensure it arrives safely to you, anywhere in the world. We cooperate only with proven carriers and all shipments are carefully insured.

How We Pack Your Chandeliers? 📦

For transport, we carefully disassemble each chandelier into safe parts. Individual glass components (trimmings, bowls, arms, etc.) are wrapped separately in several layers of bubble wrap and placed in smaller boxes or inserts. The chandelier body is securely fixed in the main box using polystyrene fillings or special foam to prevent any movement during transport. We exclusively use sturdy, multi-layer cardboard boxes designed specifically for the international shipment of fragile goods.

Thanks to this procedure, we minimize the risk of damage and ensure that your new chandelier arrives in perfect condition.

Production Time & Shipping Options 🚚

Each chandelier is custom-made for you with the utmost care. **Production time is usually 1 to 3 weeks.** We will inform you about the more precise delivery date after order confirmation. Subsequent shipping time depends on the destination:

Czech Republic: **FREE SHIPPING including insurance.** Delivery within 1 working day after dispatch. We use carriers DPD, Zásilkovna (delivery to address or pickup point), Balíkovna (delivery to address or pickup point), and Toptrans (for oversized shipments).
European Union: **FREE SHIPPING including insurance.** Delivery usually within 2-5 working days after dispatch (Germany and Austria often 1-2 days). We use carriers Packeta (Zásilkovna), DPD, Schenker, or Czech Post.
Worldwide (USA, Canada, Mexico, Australia...): Air freight with delivery usually within 1-2 weeks after dispatch. We use Czech Post (EMS) or Schenker. **The shipping cost is based on the total value of your order and the destination country.** After entering your delivery address at checkout, **we will show you the exact shipping cost in the order summary**. All shipments are fully insured. Any customs duties and import taxes are paid by the recipient according to the laws of their country.

Insurance & Tracking ✅

All our shipments are **fully insured** against damage or loss during transit. After your order is dispatched, you will receive an email with a **tracking number**, allowing you to conveniently track your shipment online.

Have Questions? ❓

If you have any questions regarding packaging, delivery times, or your order status, please do not hesitate to contact us via email at [email protected] or call us at +420 603 239 726. We are happy to assist you.